FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your new tech gear to your desk smoothly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your mouse ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & WARRANTY

Q: What is your return policy? A: We want you to love your typing and clicking experience! If you are not completely satisfied with your mouse, you can return your unused item in its original packaging within 30 days of delivery for a full refund.

Q: My mouse arrived damaged or a button isn't clicking. What should I do? A: We hold our electronics to the highest standards, but components can occasionally suffer during transit. Please take a quick photo or video of the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & COMPATIBILITY

Q: Are your mice compatible with both Mac and Windows? A: Yes! Most of our ElunovaBay mice feature universal plug-and-play compatibility that works seamlessly with Windows, macOS, Linux, and ChromeOS. For wireless/Bluetooth models, they also connect easily to iPads and Android tablets. Please check the "Specifications" section on the specific product page for exact details.

Q: Do I need to install any drivers to use the mouse? A: No, our standard mice are designed to be plug-and-play and will work perfectly as soon as you connect the USB cable or wireless dongle. For advanced gaming mice with customizable RGB lights or programmable macro buttons, any optional software download links will be provided in the user manual.